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How Can We Help?
How to submit a support ticket?
Support ticket feature allows users to report system issues, ask questions, request guidance or submit suggestions to the development team
- Click the User icon at the top right of the page
- Select Support to open the Submit Support Ticket popup
- Enter a short title in the What do you need help with? field
- Provide a detailed description of your issue, question or suggestion in the Tell us more field
- User able to attach any relevant images or videos by clicking or dragging the files into the upload area
- Click Submit to send your support ticket
- A popup notification will appear to confirm that your support ticket has been submitted successfully
- User can view and follow up with their previous submitted ticket by clicking My Tickets
