Effective Date: 5th March 2025

1. Introduction

   yCloudx (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, and safeguard information when you use our CMMS (Cloud-Based Maintenance Management System) mobile application (“App”). This Privacy Policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

   We collect the following types of information when you use our App:

   • Personal Information: Name, email address, phone number, and company details when you create an account or contact support.
   • Usage Data: Information about how you interact with the App, including logs, error reports, and analytics data.
   • Device Information: Device model, operating system, IP address, and other technical data.
   • Location Data (if enabled): If you allow location access, we may collect location data for asset tracking and job assignments.
   • Uploaded Files and Images: If you upload images or documents within the App, we may store and process them to provide services such as predictive maintenance insights.
3. How We Use Your Information

   We use the collected data for the following purposes:

   • To provide, maintain, and improve the App and its features.
   • To process user requests, such as work orders, asset tracking, and maintenance scheduling.
   • To enhance AI-based predictive maintenance and analytics.
   • To personalize user experience and send notifications.
   • To ensure security and prevent fraud.
   • To comply with legal obligations under Malaysia’s PDPA 2010.
4. Consent to Data Collection

   Under the PDPA, we will only collect and process your personal data with your consent. By using our App, you agree to our data collection practices. You have the right to withdraw consent at any time by contacting us.

5. Data Sharing and Disclosure

   We do not sell or rent your personal information. However, we may share data in the following circumstances:

   • With Service Providers: We may share data with third-party service providers for hosting, analytics, and AI model processing.
   • With Your Organization: If you are using the App as part of a company, your employer may have access to certain data.
   • For Legal Reasons: If required by law, regulation, or legal process in Malaysia.
6. Data Security

   We implement industry-standard security measures to protect your data in compliance with PDPA regulations. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

   We retain user data only as long as necessary for operational and legal requirements. You may request deletion of your data by contacting us at enquiry@ycloudx.com.

8. Your Rights Under PDPA

   Under Malaysia’s Personal Data Protection Act 2010, you have the following rights:

   • Right to Access: Request a copy of your personal data stored with us.
   • Right to Correct Data: Request corrections to any inaccurate or outdated information.
   • Right to Withdraw Consent: Stop us from processing your data.
   • Right to Prevent Processing for Direct Marketing: Opt out of marketing communications.

   To exercise these rights, contact us at enquiry@ycloudx.com.

9. Third-Party Links and Services

   The App may contain links to third-party services. We are not responsible for their privacy policies or content.

10. Changes to this Privacy Policy

    We may update this Privacy Policy periodically. Any changes will be posted within the App, and continued use signifies acceptance of the updates.

11. Contact Us

    If you have any questions regarding this Privacy Policy, you may contact us at:

    yCloudx

    enquiry@ycloudx.com

    C-9, Jalan Utama 1/1, One Ampang Avenue