What is the flow for CM work order?

The flow for corrective maintenance work order is fairly simple. It goes through five main steps: 

Attend → Action → Verify → Confirm → Acknowledged

1. Open (Initial Status) – When a user opens a new corrective work order or reports a breakdown, the status will be “Open”. To open a new work order, refer to this tutorial: https://ycloudx.com/knowledge-base/how-to-open-new-cm-work-order/
2. Attend – Workers need to attend the work order to change the status from “Open” to “Action”.  (Attend is when the worker visits the breakdown site to inspect and assess the issue, comparing the reported problem with the actual condition. To attend the breakdown asset, follow this tutorial: https://ycloudx.com/knowledge-base/how-to-attend-cm-work/
3. Action – In this step, the assigned worker (e.g., Technician) perform the task to repair the breakdown. All repair details should be recorded here. Refer to this tutorial to perform the repair work:
4. Verify – After the repair is completed, the status moves to “Verify”. An authorized user (e.g., Engineer) checks and verifies the repair report and work done. Verification guide: https://ycloudx.com/knowledge-base/how-to-verify-cm-work-order/
5. Confirm – Once verified, the status changes to “Confirm”. This step usually is for upper management (e.g., Head of Department or Facility Manager) to perform a final check and approval. Confirmation guidance: https://ycloudx.com/knowledge-base/how-to-confirm-cm/
6. Acknowledged – After confirmation, the work order is considered complete, and the status changes to “Acknowledged”. 
7. A notification will be sent to the appointed users via Telegram and Email.