How to request new CM work order?

Created OnFebruary 18, 2025

byaini

Request Work Order is used to open a new Corrective Maintenance (CM) work order, which requires approval from a supervisor or engineer

There are TWO (2) ways to request a new CM work order:

Method 1:Requesting a work order via the request work order tab (for users with access)

Proceed to Corrective > Request Work Order
Fill in the form to report a new asset breakdown
Reported By will be automatically filled with the account name of the user requesting the work order. This can be modified if necessary
The required fields are Asset Location, Breakdown Date and Description. While other fields are optional, but it is recommended to fill in all details including Asset Section, Asset and Work Order Type
For breakdown date, user can choose either a specific date or just simply tick the current date and time
User can upload an image, video and attachment as a proof of the asset breakdown
Click Submit Request to submit the work order request
User will receive a notification once the request has been Approve or Cancel

Method 2: Requesting a work order via QR code (for users without access or account)

Scan QR code provided for each asset to report a new breakdown
If the user has an account, they can click the Login button at the top but if the user does not have an account, they must enter their Name, Contact and Email to receive feedback on the request
The required fields are Breakdown Date and Description. The Location, Section and Asset fields will be auto filled based on the scanned QR code but should be checked before submission. Others field are optional but it is recommended to fill in all details
For breakdown date, user can choose either a specific date or just simply tick the current date and time
User can upload an image and video as a proof of the breakdown asset
Click Submit to complete the request
User will receive a notification once the request has been Approve or Cancel

How Can We Help?