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How to request new CM work order?

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Request Work Order is used to open a new Corrective Maintenance (CM) work order, which requires approval from a supervisor or engineer

There are TWO (2) ways to request a new CM work order:

  • Requesting a work order via the request work order tab (for users with access)
  • Requesting a work order via QR code (for users without access or account)

Method 1:Requesting a work order via the request work order tab (for users with access)

  1. Proceed to Corrective > Request Work Order
  2. Fill in the form to report a new asset breakdown
  3. Reported By will be automatically filled with the account name of the user requesting the work order. This can be modified if necessary
  4. The required fields are Asset Location, Breakdown Date and Description. While other fields are optional, but it is recommended to fill in all details including Asset Section, Asset and Work Order Type
  5. For breakdown date, user can choose either a specific date or just simply tick the current date and time
  6. User can upload an image, video and attachment as a proof of the asset breakdown 
  7. Click Submit Request to submit the work order request
  8. User will receive a notification once the request has been Approve or Cancel 

 

Method 2: Requesting a work order via QR code (for users without access or account)

  1. Scan QR code provided for each asset to report a new breakdown
  2. If the user has an account, they can click the Login button at the top but if the user does not have an account, they must enter their Name, Contact and Email to receive feedback on the request
  3. The required fields are Breakdown Date and Description. The Location, Section and Asset fields will be auto filled based on the scanned QR code but should be checked before submission. Others field are optional but it is recommended to fill in all details
  4. For breakdown date, user can choose either a specific date or just simply tick the current date and time
  5. User can upload an image and video as a proof of the breakdown asset
  6. Click Submit to complete the request
  7. User will receive a notification once the request has been Approve or Cancel 

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