How to add or delete SLA?

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How to add or delete SLA?

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To add new SLA

  1. Proceed to Setting > Corrective > SLA
  2. Insert new SLA and provide remarks if needed.
  3. Once user click ‘Add’, the new SLA will be added to the SLA list

To delete SLA

  1. Proceed to Setting > Corrective > SLA
  2. Select SLA to be deleted
  3. After selecting the SLA for deletion, click the ‘Bulk Delete’ button to remove it from the SLA list

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