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How to add or delete SLA?
To add new SLA
- Proceed to Setting > Corrective > SLA
- Insert new SLA and provide remarks if needed.
- Once user click ‘Add’, the new SLA will be added to the SLA list
To delete SLA
- Proceed to Setting > Corrective > SLA
- Select SLA to be deleted
- After selecting the SLA for deletion, click the ‘Bulk Delete’ button to remove it from the SLA list